Appointment strengthens regional leadership as Kapture CX scales its Agentic AI platform across BFSI, Retail and Public Sector following its recent pre-Series B funding
Dubai — Kapture CX, a global, verticalised full-stack Agentic AI platform for customer experience automation, today announced the appointment of Konica Khandelwal as Vice President – Middle East. Based in Dubai, she will lead the company’s regional growth strategy with a focus on accelerating agentic AI adoption.
The appointment builds on Kapture CX’s recent funding and reflects the company’s continued focus on scaling its commercial operations across the GCC. In her new role, Konica will lead enterprise sales, strategic partnerships and customer success initiatives, helping organisations deploy Agentic AI solutions that improve customer experience and operational efficiency. The company is also strengthening its regional infrastructure with investments in in-country data residency capabilities to help government and regulated enterprises address evolving compliance and data sovereignty requirements.
The GCC continues to emerge as one of the world’s leading AI markets. Governments across the region, particularly the UAE, are rapidly integrating AI into public services while enterprises are moving beyond pilot projects toward organisation-wide AI deployment. This growing momentum presents a significant opportunity for CX platforms capable of delivering enterprise-grade automation.
“The Middle East represents one of our top strategic growth markets, and we are making significant investments to strengthen our presence across the region,” said Sheshgiri Kamath, Co-founder and CEO of Kapture CX. “Konica brings deep expertise in scaling enterprise AI businesses and digital transformation across industries. Her experience will play an important role as we help more organisations leverage Agentic AI to transform customer experience.”
Commenting on her appointment, Konica Khandelwal, VP – Middle East, said, “Organisations across the GCC are looking for AI that delivers measurable business outcomes, and Kapture CX’s AgentOS platform is built to meet that need.”
“As the region enters this next phase of enterprise AI adoption, I look forward to working closely with our customers and partners to help them accelerate CX transformation with Kapture’s full-stack solutions.”
Konica brings over 18 years of experience in enterprise technology, AI and digital transformation across the Middle East. Prior to joining Kapture CX, she led strategic AI adoption programmes for government and public sector organisations at Inception, a G42 company. She has also held senior leadership positions at TONOMUS Safana within the NEOM ecosystem, Yellow.ai and Kore.ai, where she led enterprise sales, strategic partnerships and AI transformation initiatives across the region.
The appointment comes at a time of strong momentum for Kapture CX. Since its Series A funding in 2023, the company has achieved 4x revenue growth while reaching profitability, and serves more than 1,000 enterprises across 18 countries. The recently announced pre-series B funding will support global expansion, deeper penetration into the GCC market and continued innovation across its Agentic AI platform.
Source: Tahawul Tech