- Codifies decades of Kyndryl engineering expertise into agentic workflows that help enterprises accelerate modernisation, reduce risk and maximise business agility
- Trusted by more than 1,400 customers, Kyndryl Bridge provides the technology foundation to deploy, orchestrate and govern agentic workflows and AI agents across IT estates
Dubai — Kyndryl , a leading provider of mission-critical enterprise technology services, today introduced its Agentic Modernisation services-as-software, which is built using the Kyndryl Agentic AI Framework and is scaled through Kyndryl Bridge. Services-as-software is an emerging model for delivering services through software-driven automation, intelligence and scalable digital workflows.
Kyndryl has codified its trusted mission-critical and engineering expertise, together with capabilities from AI ecosystem partners, into pre-defined agentic workflows that help customers unlock business outcomes, de-risk and accelerate their modernisation objectives, while maintaining enterprise guardrails and cost visibility throughout their AI adoption journey.
“Modernisation is becoming an operating discipline rather than a series of labor-intensive transformation programs that are difficult to scale and disruption-prone,” said Ismail Amla, Senior Vice President, Kyndryl Consult.
“As technology innovation accelerates exponentially, organisations need to move toward continuous modernisation so they can adapt faster to changing business needs. With Agentic Modernisation services-as-software, customers can transform iteratively and seamlessly using proven agentic workflows designed to handle changing business priorities and built on Kyndryl’s deep mission-critical expertise and industrialised through Kyndryl Bridge, enabling faster execution and more predictable outcomes.”
The announcement comes as organisations race to scale AI but are challenged to achieve business value from their investments. Kyndryl’s recent survey of 1,100 business and technology leaders found that while 77% of executives say generative AI has already been scaled across multiple functions of their organisation, only 32% report experiencing one of their top desired outcomes. Organisations cannot reliably adopt AI on aging technology estates; modernisation is the prerequisite foundation and has become a top priority and a growing area of technology spend.
“Agentic AI is reshaping how enterprises think about modernisation, moving the conversation from large, episodic transformation projects to continuous, agent-orchestrated implementations guided by human expertise,” said Bill Latshaw, Research Director, Worldwide Business Consulting Services, IDC. “Kyndryl’s Agentic Modernisation services-as-software, with Kyndryl Bridge as the foundation, reflects that shift, combining pre-defined AI workflows and operational expertise, critically with the governance and guardrails needed to enable organisations to modernise with greater speed and consistency by reducing indecision and complexity traps.”
Run on the Foundation of Kyndryl Bridge
Since its launch in 2022, Kyndryl Bridge has become the trusted foundation for managing and modernising mission-critical and regulated technology environments for more than 1,400 customers.
Kyndryl Bridge generates more than 16 million AI insights each month and has demonstrated a reduction in IT incidents by up to 50%.
As organisations adopt AI-powered workflows, Kyndryl Bridge serves as the robust enterprise-grade technology foundation, for deploying and managing mission-critical AI across hybrid IT estates, with well-established controls for cost visibility, security and regulatory requirements. Kyndryl Bridge also provides agentic memory management for customers, helping them preserve and evolve critical institutional knowledge and operational context to support continuous modernisation.
Scaling modernisation outcomes with services-as-software
Kyndryl’s services-as-software helps customers execute modernisation programs of any size or complexity in radically compressed timelines and at significantly lower cost by scaling pre-built agentic workflows — making specialised skills less of a constraint.
This approach also enables customers to adopt new frontier models and tools as they become available, based on their business requirements, cost, performance and governance needs, without locking them into a specific technology stack. As a result, modernisation programs can be delivered with greater consistency, repeatability, quality and predictable outcomes for every customer.
Expert-guided, agent-orchestrated continuous modernisation
Anchored in Kyndryl’s decades of experience managing and modernising mission-critical systems, pre-defined enterprise-grade agentic modernisation workflows support a broad range of infrastructure, application and business transformation initiatives across distributed and mainframe environments, public, private cloud and network infrastructure, software development and IT operations. These AI workflows orchestrate autonomous AI agents across the modernisation lifecycle, helping accelerate activities such as discovery, code analysis, dependency mapping, target-state design, code generation, testing and validation.
Kyndryl’s pre-defined agentic modernisation workflows also reduce the effort and costs required to experiment with AI and accelerate modernisation by giving customers a proven, reusable foundation for generating consistent, high-quality outcomes at scale.
Source: Tahawul Tech